Refund policy

At HardRift, customer satisfaction is important to us. We work hard to ensure every order is processed accurately and delivered on time. If you experience an issue with your order, we're here to help.

Order Processing

All orders are subject to product availability and verification. While we make every effort to ensure pricing and inventory are accurate, occasional system or software errors may occur.

If an order cannot be fulfilled due to a pricing or inventory error, HardRift reserves the right to cancel the order. In such cases, a full refund will be issued to your original payment method. Where possible, we may contact you with the correct pricing before canceling your order.

Returns

If you are not satisfied with your purchase or you receive the wrong item, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Your return request must be submitted within 14 days of delivery.

  • The item must be returned in its original condition and original manufacturer packaging.

  • All accessories, manuals, warranty cards, and included items must be returned.

  • Shipping charges are non-refundable unless the return is due to our error.

Once your return request is approved, we will provide you with return instructions.

Faulty Items (Warranty Returns)

If your product develops a fault while covered by its manufacturer's warranty, please contact our support team with:

  • Your order number

  • Date of purchase

  • Product serial number (if applicable)

  • A description of the fault

Our technical team may attempt to resolve the issue remotely before requesting the item to be returned.

If a return is required, we will issue a Return Merchandise Authorization (RMA) number along with return instructions.

After receiving the item, we will inspect and test it. If the product is confirmed to be faulty, we will:

  • Repair the item where possible, or

  • Replace it with the same product or an equivalent product of equal specifications.

Non-Faulty Returns

Returns for unwanted or non-faulty items are accepted solely at the discretion of HardRift.

If approved:

  • The request must be made within 14 days of delivery.

  • The product must be unused and unopened.

  • The manufacturer's seal must remain fully intact.

  • The item must be in perfect resale condition with all original packaging and accessories.

Unless the incorrect item was supplied by HardRift, approved non-faulty returns may be subject to a restocking fee of up to 45%.

How to Return an Item

  1. Contact our customer support team to request an RMA (Return Merchandise Authorization) within 14 days of receiving your order.

  2. Once approved, you'll receive an RMA number and detailed return instructions by email.

  3. Securely package the item in a strong shipping box. Do not write directly on the manufacturer's packaging.

  4. Clearly display the RMA number on the outside of the shipping carton.

  5. Ship the package to the return address provided in your RMA email.

Please note:

  • Returns received without a valid RMA may be refused.

  • Returns received more than 10 days after the RMA has been issued may not be accepted.

  • Customers are responsible for return shipping costs unless the return is due to our error or a confirmed faulty item.

  • We recommend using a tracked and insured shipping service.

Damaged Deliveries

If your parcel arrives visibly damaged, please refuse delivery where possible and contact us immediately.

If concealed damage is discovered after opening the package, notify us as soon as possible so we can assist with the claim.

Restocking Fee

HardRift reserves the right to charge a restocking fee of up to 45% if:

  • The original packaging is damaged.

  • The manufacturer's seal has been broken.

  • The product has been opened or used.

  • Components, manuals, accessories, or included items are missing.

  • The returned product cannot be resold as new.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return.

If your refund is approved, it will be processed to your original payment method within 14 business days.

Processing times may vary depending on your bank or payment provider.

Unauthorized Returns

Returns sent without an approved RMA number or returns that do not meet the conditions of this policy may be rejected and returned to the sender at the customer's expense.

Contact Us

If you have any questions regarding our Refund & Return Policy or wish to request a return, please contact our customer support team through the contact information provided on the HardRift website.